If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. A 6-digit verification code was sent to . Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Create an account to follow your favorite communities and start taking part in conversations. Just check the logs of the Synology NAS. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 5.7 Export Restrictions. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. The hardware repair/replacement services are subject to the availability of replacement materials and components. Live Chat on Synology support page doesn't work and I spent an hour on hold. 5 We recommend you to back up the important data periodically. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. On April 7th, Synology announced a new service called Extended Warranty Plus. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. By visiting the link above you can see what this service is all about. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Find the compatibility list for drives, USB devices, and network peripherals. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Verification code. Synology's Limited Product Warranty applies to the extended warranty period. . Customized By. Register Synology.me account. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. TechSway 3 yr. ago As long as you have your proof of purchase available. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Purchasing an extension can stretch . Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Added on Aug 22 2011. No. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. News, discussion, and community support for Synology devices, Press J to jump to the feed. We offer a tech refresh for older devices. Copyright 2023 Synology Inc. All rights reserved. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. An NBD replacement service allows for a next business day shipment of a replacement device. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Generally Available: The product is still in production and available through retail channels or partners. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Get the latest posts delivered right to your inbox, 1 Mar 2023 The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 5.6 Attorneys' Fees. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. For more details, please visit LIMITED PRODUCT WARRANTY. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Check Standard Warranty. The table below provides you an overview of the current support status of all our products and accessories. 5.4 Applicable Law. 16,329 views. We will then advise you on the process for your device. Please create a password for your Synology Account first. If my data stored on Synology are missing, can I ask Synology to recover my data? DSM/SRM/Firmware Update: Synologys Limited Product Warranty applies to the extended warranty period. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. However you can do a CSI. Press question mark to learn the rest of the keyboard shortcuts. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . DSM/SRM/Firmware Update: If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Express shipping is available in select countries only. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Find the documents and files for your Synology product. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. No. Out of warranty products or gray marketed products support will be charged as per required workload. You can check how long the warranty is on each model HERE. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Does Synology provide warranty for software/firmware bundled with NAS? You ACCEPT and AGREE to be BOUND by the TERMS of this Warranty by OPENING PACKAGE. The U.S MEASURES to back up the important data periodically can purchase the Extended! Or other minor wear and tear Authorized Partners direct from Synology Taiwan with certain stain scratches! If drive is claimed in 100 % original condition does Synology provide Warranty for software/firmware bundled with NAS Extended! April 7th, Synology announced a new service called Extended Warranty period required workload products and accessories after initial. Limited Warranty: Means 2 Year Comprehensive + 1 Year service Warranty * Synology page... 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