Wherever you are, a few clicks is all it takes to make a payment, check your balance, request a credit limit increase and a host of other features. Alternatively you can call customer services on 0333 220 2692*. Yes its safe, however you should bear in mind the following: You can be safe in the knowledge that we use the latest technology to keep your details secure and have dedicated teams to monitor account activity and intercept any suspicious transactions. Choose a monthly repayment date that suits you. MBNA Limited and Lloyds Bank plc are both part of the Lloyds Banking Group. We will let you know on the next statement you get from us after the rate has changed. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. You can transfer balances from as many other cards as you want up to your available credit limit. Authorised and regulated by the Financial Conduct Authority. We will also release the funds once we are made aware of the actual transaction value. You can contact: If you don't make at least the contractual minimum payment by the payment due date, as shown on your statement, you will be charged a late payment fee of 12. Your payment must have cleared by the due date that appears on your statement. Your physical card will not be disabled if you request to only disable Apple Pay. The marbles Card You can manage your account online Having a marbles card is really handy. This is what we call a preauthorised transaction - it results in the relevant amount being deducted from your available balance only (it is not however processed as a transaction). No hackers will be able to understand what's going on if they intercept anything. Calls and online sessions may be monitored and recorded. NewDay Ltd also subscribes to the Lending Standards Boards Lending Code. This is easy to do just call our customer services on 0333 220 2692* and request a new one. The registered office for these companies is: 7 Handyside Street, London, N1C 4DA . We will let you know your new rate on the next statement you get following any change. Simply follow the retailer's normal checkout process. When making changes to your MBNA Home Insurance policy online, the website you use is operated by Lloyds Bank Insurance Services Limited, Registered in England and Wales No. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. When you make a purchase online, marbles Secure issues a receipt to the retailer at the end of the checkout process. Yes, Google Pay can be used anywhere you see the Google Pay or Contactless icons. NOTE: You may have to click the arrow > to scroll past the first notification to get the card activation notification . The Bank of England Bank Rate can go up or down or stay the same. Start with an easy-to-manage credit limit of 250 1,200. Your computer will always check the code before it takes a message from us. Alternatively, you can register for Online Account Manager, and we will notify you when your next statement is ready to view. However, if you made a Boosted Payment each month of 71 this could reduce to 640 and youd pay off your balance in just 6 years and 8 months; assuming you didnt miss any payments, your interest rate does not change and there was no further spend. Why might your application not be approved? you could get an increase on your 4th statement. The first thing is to check youve entered the right code. This will appear on your next statement. Change your payment date up to twice a year. No interest will be charged on purchases if every statement balance is paid in full by the payment date. These TPPs are sometimes known as Account Information Service Providers and offer such services as the ability for you to look at all your bank and credit card accounts through one Mobile App or Website. Alternatively, you can call Customer Services. These documents will also give you further information on your Direct Debit set up. Learn more about these below. If youre still having problems, contact us. This is an expensive way to borrow money and it can often take a long time to repay what you owe. Activating your card at barclaycard.co.uk/activate is the quickest way to start using it. On your Mac, select Apple Pay and complete the payment using your iPhone or Apple Watch. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Free to download now, we have lots of features to enable you to manage your account easily: View your latest balance and available credit limit. As the service grows, more will be added. You can choose to share it with your additional cardholder if you wish. NewDay is a fresh, new alternative in financial services and one of the UK's fastest growing companies, welcoming over one million new customers last year. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. The worst use experience of any app I have even used! The developer provided this information and may update it over time. More information on the Group can be found at. Even if someone were to try to use your session before you've been automatically logged-off, they won't be able to make changes to your account without your personal Security Number. Contact-us - Online Account Manager | marbles. Calls cost 2,50p per minute plus your phone companys Access Charge. Credit available to UK residents aged 18 and over. The Bank Rate has a direct impact on interest rates generally, so we want to make sure you can clearly see how changes to it affect the interest rates you are charged. Each transfer must be a minimum of 100. It provides a quick overview of your account and shows all of these things. Yes, you can change your Payment Due Date 3 times a year. You can activate your credit card quickly and securely with the MBNA Mobile App. The APR applicable to your account will depend on our assessment of your application. You have to make at least the minimum repayment of your outstanding balance every month which is either 1%, 2%, 2.5%, 2.75% or 3.25% of the balance shown on your statement, plus any interest charged on your account, plus any default fees applied to the account. AYM is a FUN way of Learning Life Creatively! Please call Customer Services and they will be able to help you. If you have any questions about these, please feel free to call Customer Services. As a responsible lender, we monitor accounts on an ongoing basis to see how youre getting on and consider what is affordable before increasing a credit limit. You can tell if you're in an SSL site because there'll be a padlock or a key in the bar at the bottom of your browser. Alternatively, you can call Customer Services on 0333 220 259. The Bank of England controls how much the Base Rate goes up or down. 3. This might make it harder and more expensive for you to get credit in the future. The APR applicable to your account will depend on our assessment of your application. If you are calling from abroad please call +44 (333) 220 2692*. For more details or to arrange a Direct Debit, please call 0333 220 2692*. As a marbles customer, you can enjoy the benefit of changing your monthly payment date to suit you. MBNA is a trading style of Lloyds Bank plc. We recommend that you make at least the Payment Requested shown on your statement each month. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee. From 1 September 2018, we will contact you if over the course of 18 months, you have paid more in interest, fees and charges on your card than youve repaid towards the amount you borrowed. We highly suggest that you only use your marbles on-line service on your own PC. Getting in touch with Marbles is important when you have been informed of a debt you owe. Copyright 2023 Apple Inc. All rights reserved. Initial credit limit as low as 250 - although it could be as high as 1,200 - subject to status. The one exception to this is that if the Bank of England Base Rate falls below 0%, the rate will be floored at 0%. MBNA Home Insurance is arranged and administered by Lloyds Bank Insurance Services Limited, and underwritten by Lloyds Bank General Insurance Limited. Your card is now activated and ready to use straight away. Yes, you can ask for your credit limit to be increased (and we will consider your request) or decreased. Having a marbles card is really handy. Marbles Credit card a cautionary tale. The Card Security Code is the last three digits that appear on the back of your card, on the top right hand corner of the signature panel. There is an admin charge of 5 for duplicate statements. Please also remember to sign your new card with your usual signature immediately. During the period between your monthly statement dates, you can make a maximum of ten cash advances at an ATM and a maximum of ten cash advances in branch. Locate the card activation notification and click the Activate button. Authorised and regulated by the Financial Conduct Authority. The app does not show if you have made payment for that month or if it was for the previous month, so if you cant remember if you have paid the app doesnt show you.I set up a direct debit last month, it has not been taken and I now have a late payment notification, I was unable to pay a couple of months ago as the app was experiencing major issues that Marbles knew about which prevented me logging in and when I finally got in the payment page didnt work. A one-time passcode (OTP) is a unique code that will be sent to the mobile or home phone number registered to your account to authorise certain actions, such as online transactions. Yes, additional cardholders can add their card to their Apple Pay. You'll need the following details to hand: Last name Date. As they check out, they will create their member account (or log in to an existing account). You can request a copy of your terms and conditions at any time whilst your account is open - to do so please contact Customer Services on0333 220 2692*. Youll receive a statement each month showing the balance on your account and the contractual minimum monthly payment which needs to be paid. Enter your details to set up your new Card. To check and update your details, login to your Online Account Manager and select Messages & Settings, Account Settings and Personal Details. 1. This lets them swap info in coded form. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. You'll need the following details to hand: - Last name - Date of birth - Postcode - Your card details OR your account number more What's New Version History Version 2023.7.1 Bug fixes and optimisations. Don't worry if you're not sure what browser version you've got - we'll work this out for you when you visit us and let you know how to upgrade it if you need to. How do I activate my card online? These services are available 24/7 and provide you with instant access to your account and a range of other services. Google Pay can be used anywhere you see the Google Pay or Contactless icons around the world. We also recommend you only shop online using secure websites recognised by a padlock symbol in the bottom right hand corner of your screen when youre making a purchase. To pay with Face ID, double-click the side button, glance at your screen, then hold iPhone near the reader. Opening hours are: Monday to Friday 8am to 6pm and Saturday 9am to 4pm. The quickest way to set up your new credit card is with our online form. You can set up a Direct Debit via your Online Account Manager in the Payments & Transfers section. Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. The FCA requires us to monitor all our customers accounts to see how theyre managing their repayments. The lines are open 24 hours a day, 7 days a week. Calls to 03 numbers will be charged at a standard national rate. Your marbles, your way. We are creating a direct link between your interest rates and the Base Rate. Here are the important contact details you should keep in mind: Phone- 0333 220 2692. It's up to you, but account changes can only be made with a Security Number, which you must keep to yourself. To activate your marbles card call us on: 0800 328 2523* Call Costs Calls to 0333 220 2692 * and 0345 702 3839 will be charged at a standard national rate. The Financial Ombudsman Service hasmore on 'exceptional circumstances'. Please note that you will need to be registered with Online Services in order to do so. Opening hours are: Monday to Friday 8am to 6pm and Saturday 9am to 4pm. The receipt includes details of your current purchase, such as the retailer's site name, purchase amount, and the date of the purchase. They form part of the NewDay group of companies. If you do not already have a Direct Debit, you can choose how much to pay us each month, provided you pay at least your contractual minimum payment. How do I activate my card? Subject to status. If it doesnt arrive you can request a new one. Get all of your passes, tickets, cards, and more in one place. We will also report the missed payment to credit reference agencies. On 11-02-2017, the number worked ok but it didn't belong to the proper service.. On 11-02-2017, an answering machine gived another customers service number. And you choose your own Security Number when you first access your account. Thats it your card, and any additional cards, will be activated and ready to use straight away. Interest-free period does not apply to cash transactions or on instalment plans. If you'd prefer to speak to someone to activate your credit card, or would like to discuss anything else about setting it up, were here to help. The Certificate is issued by Verisign, a company who are experts in Internet security. Each user is given their own unique set of Internet ID's and we ensure that all your security details are kept separate. No, if you have gone overlimit or miss a payment your card will not work on Apple Pay. The service will assess each transaction and your card details are either automatically verified or, where a transaction is deemed to be high risk, you will be required to provide information for further verification. If you'd like to know more about the Bank Rate, go to the Bank of England website. Financial Services Register Number 310738. We provide credit and store cards for these retail partners: Debenhams, House of Fraser, Laura Ashley, Topshop, Topman, Burton, Wallis, Miss Selfridge, Evans, Dorothy Perkins, Outfit and Harvey Nichols. Contact us and have your booking receipt to hand, if possible, to discuss. You can only use a TPP where you have registered for Online Account Manager. A full list of Apple Pay compatible devices can be found at: The easiest way to add your marbles card to Apple Pay is via the marbles app, if you haven't already, download it today from the App Store. For Touch ID, hold your iPhone near the reader with your finger on Touch ID. You will then be given the option to go paper-free and set up a Direct Debit. Please note that we will only block funds if you have authorised with the retailer the exact amount of funds that are to be blocked from your card. This usually happens when you pay only the contractual minimum payment, or an amount close to it, each month. Once in the app, follow the following instructions to add your card to Apple Pay: If you don't have the marbles app, or prefer to add your card directly from the Wallet app: Open your Wallet app and drag the card to the front. You will also lose any promotional rates applicable to your account at that time. Receive eStatements and manage payments. Your private account information is stored on a computer that's secured both physically and electronically. When making changes to your MBNA Home Insurance policy online, the website you use is operated by Lloyds Bank Insurance Services Limited, Registered in England and Wales No. We will give the TPP access to your account information only, and in the same way as if you were accessing it directly. If not, please allow up to 7 working days for your payment to clear before you try to use your marbles credit card again. With this kind of security, the chances of someone scrambling a message and then guessing the correct code are about 1 in 340, 282, 366, 920, 939, 000, 000, 000, 000, 000, 000, 000, 000. You will need to make a Chip and PIN transaction with your new card before you can start using contactless (it's just a security thing). On top of the convenience that a marbles Mastercard gives you, our online account servicing lets you stay in control of your finances. Please be aware your bank may cancel your Direct Debit if it has been dormant for 13 months. If it isnt, we will ask you for a manual payment to cover your upcoming Payment Due Date. We will send you an alert advising you if your payments have changed your Direct Debit amount through the month. There is a cash transaction fee of 5% (minimum 4) for using your card to withdraw cash. Your promotional and Purchase Plan rates will remain the same for the amount of time you agreed with us, as long as you continue to pay your balance on time and don't go over your credit limit. All TPPs must be authorised or registered with the Financial Conduct Authority (or another EEA regulator) and so you must check, from the information that the TPP gives you before you use their services, that the TPP is authorised or otherwise permitted by law to provide such services. Welcome! Terms apply. The computer and your account information are under 24-hour surveillance. Failing to keep up with your repayments will also result in any promotional offers being withdrawn and you will have to pay the standard purchase rate on these amounts. 968406, Registered Office: 25 Gresham Street, London EC2V 7HN. Just take a look at the summary on the first page of your statement. Information about COVID-19 and your finances is also available on the FCA's website. We send your Internet ID to you separately from your Password. Generally, if you didn't make a complaint to us on or before the 29th August 2019, you can no longer claim money back for PPI from us, nor can you raise a complaint with the Financial Ombudsman Service. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. You can make payments at any point during the month even if you haven't received your statement yet. To request a new PIN number, please call customer services on 0333 220 2692*. We know that fraudsters or cyber criminals are even more active during this time. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. However please keep in mind if you only pay the contractual minimum payment (or close to it) this means it costs you more and takes a long time to repay your debt. Download the app and click 'Register for Online Account Manager'. Calls may be recorded or monitored for training and security purposes and to help us manage your account If you still aren't satisfied after contacting us, you can complain to the Financial Ombudsman Service. This information has been found through the company's General Terms & Conditions documentation or. You can do this simply by using the PIN change facility on any ATM machine offering PIN services option and following the instructions on screen. As soon as you realise that your card is missing, please telephone us immediately on 0333 220 2692*. View your latest transactions, including transactions that are still pending. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. The Boosted Payment amount may change each month depending on your balance so it is important you check your statement. We've invested in technology to protect your marbles card account, including: You should also keep your Card Security Code safe. But as I was using it so well and paying off quickly it then got boosted to a 1,000, and I continue to use it so well I am now on 5,000 credit just by keeping Payments paid on time or paying as much as I can. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee. If you have a balance or have used your card, you should receive a statement every month. Registered in England and Wales under company number 02783251. Find out how to view your PIN in the app. By post - It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692 *, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer Services. Cons of the marbles credit card. Online account manager. See below commonly asked questions, or check out our handy guide to Google Pay. The issue of a credit card or loan and the amount of credit or lending offered to you depends on an assessment of your personal circumstances. We'll cancel your card immediately, protecting your account from fraud. The system reviews the accounts periodically and sometimes it can mean that the rates are increased due to a number of different factors - internal and external. Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. Not all Telephone Banking services are available 24 hours a day, seven days a week. We're doing everything we can to keep you safe online, but there are plenty of things you can do to protect yourself as well; Keep your computer safe by installing anti-virus software, consider installing a personal firewall, take steps to avoid spy-ware, regularly check for browser updates; Check your statements carefully and tell us about any transactions you suspect might be fraudulent; Do not respond to emails that ask you for your account details, even if they appear to be from marbles; Tell us about any emails you find suspicious straight away; Remember also to keep your PIN safe at all times, and to dispose of your statements in a secure manner. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. We have dedicated teams to monitor account activity and intercept any suspicious transactions. If youve forgotten your PIN, you can get an instant reminder using our app. 15-digit Card Number 4-digit Card ID The location of your Card details may differ depending on your Card. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. On 1 April 2014, SAV Credit Limited became NewDay Cards Ltd and Progressive Credit Limited became NewDay Ltd, part of the NewDay group of companies, one of the largest providers of credit and store cards in the UK. If you have any additional cardholders, please use the main cardholder's information to activate these cards. You can choose from one of the following options: We will send you a text/SMS alert message if youre getting close to your credit limit. This ensures hackers cannot access your account and that we are protected from computer viruses. A Recommended Extra Payment is an additional payment on top of your contractual minimum payment. Many features in game to help interact with your viewers and engage with them in unique . Any promotional or Purchase Plan rates you have will not be affected by any Bank of England Base Rate changes. now I'm just chasing my tail keeping up with the massive hike in interest every month. Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. You can also add your card details to Apple Pay or Google Pay wallet. Call costs from mobile companies and operators may vary so please check before calling. Google Pay does not send your real card number to the merchant, instead a single-use virtual account number is assigned. This app may share these data types with third parties, App activity and App info and performance, Personal info, Financial info and 3 others. Youll need the following details to hand:- Last name- Date of birth- Postcode- Your card details OR your account number, Ive been using this card for 5 months now, I got it originally to improve my credit score, however I find it by far a great tool and so convenient, I use it all the time now for fuel, meals out etc when I dont have the ready funds, if Ive had a lean month with bills, then I pay it off in full before my statement date, just the convenience of it all is fantastic, the app itself is clean and fresh and is flawless in the way it works, after a payment the credit limit is fully restored the day after, with payment pending until the day after that as well, but one feature I particularly like is the live chat feature in the top right corner of the app, looks like a speech bubble, I had some questions the other day and i was connected virtually straight away no messing, the woman I messaged was helpful to the extreme and didnt make me feel like an idiot for needing further clarification over the fact its been a lot of years since I used a credit card, so was just needing further information, she totally understood and helped explain how the billing cycle works, so all in all both the app and the card are superb, even the card design is nice to look at and admire (bit sad I know) but I appreciate having it and am so grateful I got accepted in the first place. If, after contacting your travel company and insurance provider, you have not been able to agree a solution, you may be protected if your booking was made using one of our Credit Cards (see the 'Can you make a claim against us where you have a claim against a supplier?' Each month you'll receive a statement from us showing where and when you used your marbles card, together with the amounts you spent. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. Please always remember that we will never ask you for your PIN or personal details by email or SMS. You can activate your card in your Marbles app or through the Online Account Manager, please visit activate. Using our app activating your card immediately, protecting your account will depend on our assessment your! Remember, you can set up your new card to only disable Apple Pay, go to retailer... Remember that we will also report the missed payment to credit reference agencies your balance so is! 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'M just chasing my tail keeping up with the massive hike in interest month... Borrow money and it can often take a long time to repay what you owe a single-use virtual number! And regulated by the due date 3 times a year be given option. Your booking receipt to hand, if you have registered for Online servicing!