I was, What am I supposed to do? Email: [protected]@yahoo.com In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Im sure this is not a one-off complaint. Wheres the notary guy? After that, he came in, gave me a folder. He wasn't like a salesman that was really pushy. We did a lot of shuffling. Have nothing to do but wait and complain I guess thanks LGI. About two years ago, I visited LGI's office and learned about LGI and their homes. Keep in mind that these are mass produced tract homes, there WILL be a few defects. I was depressed. So in fact, they paid all but $1,000 of the closing cost. BC721730. Great communication and good customer service. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. We met with him and went through the property and he made a checklist -- but never shared it with us. But the rest of all the LGI reps that I have been in contact with have been wonderful. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. Ed Lovin is a idiot and trying to force feed his opinion down my throat. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! Nothing on our website should be construed as legal, accounting or tax advice. I dealt with Rick and he lied. But that's it. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. How are you? He would reply back. Now, for the good part, which actually made me actually stick to the plan of getting a house here. We are happy to hear you had a great experience with your New Home Consultant, Tommy. Our new home is simpler and it's our own space. lush front yard landscaping and a 10-year structural warranty. Super rude. If i can give zero I can! But Luke was great. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. So, I gave my two months notice at the apartment. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. And Thomas, the building manager, was also very supportive, very open about everything. The tiles started cracking in the dining room and kitchen. The propane tank is sinking. He should not be in a position where he communicates with people at all because he's a liar and he's rude. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. Over a few months period the flooring began to separate. We appreciate your patience as we work to solve the issue. I paid the ernest money. Stay away from this builder. The thermostat is and has been set on 90 for two days. Explore these nearby communities and start the journey to your new home now! 10/10 wouldnt recommend we never received any information about the houses after our visit. I kept telling him all of these things. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. Brandon was really informative and knew what he was talking about. LGI's assigned closing date had to get pushed back five times. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Advertised sample monthly payment are based on principal and interest only. There were things that we weren't prepared for but we waited it out. That was nice. Several months later the flooring was coming up throughout the home. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Rick said that it would be fine but I found out three weeks into it that he didn't approve it. That's just unrealistic. I was supposed to close on October 27. LGI Homes currently employs approximately 1001 people. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. He drove fast through the neighborhood to show us houses. Nothing on our website should be construed as legal, accounting or tax advice. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Bought home in October 2015, left for deployment right after. And the first representative I spoke with on phone, Lawrence, was very friendly. Please go through. And he gave me a keychain and pen, and he left. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. When we moved in, the back yard was not graded at all! I offered to increase my deposit, pay them a penalty etc etc but to no avail. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. And even the building manager was not aware that this house has to be closed or should have been closed a week before. When I got home my son pointed out that the school district goes to Davenport. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. Photo courtesy Seth Pohlman . Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. [protected] He told me all the issues that we might have up ahead. It prides itself on expert craftsmanship and using high-quality. And when the closing date was coming closer, the communication got less to no communication. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. We moved in this week and so far so good. We put the $1,000 down just to hold the property. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. That was a great experience. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. My client signed a contract on April 24, 2021. We've had to move furniture and food racks and table and chairs into another room for storage. He's few houses down now. But the techs did a great job and they did it right away. It felt like maybe he didn't want me here because I'm not American. Check to see where the actual problem is and install the deflectors. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. There were a few other things that were missing. I asked them to show me a few of the houses and they showed me a few that were ready for sale. I had a lot of questions 'cause I was kind of doubting. We bought an LGI home in McMinnville, OR in October, 2020. It was so easy. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Do the right thing LGI! The service, the fact the manager lied to my face, broke promises, bad business fast on the build. Now there is mold in that area. She right away put an order. We use dedicated people and clever technology to safeguard our platform. We moved in our home in Fort Myers in November. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! The building side is a little hit-and-miss. Martha Rose, Broker. I have an important question to ask them regarding the defective hardie board siding installed on my house. I breathed relief that we won't be cutting this too close. License No. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. I acknowledge that an LGI rep is coming again to look at the flooring today. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. LGI Homes has special offers and events throughout the year that include covering closing costs. The texture in the wall looks so bad in so many places. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. But the craftsmanship of the house is kind of poor. LGI Homes builds homes for ownership only. Homeowners with warranty questions can submit their claims on the LGI Homes website. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. LGI Homes is a leader in the home construction industry. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. I have absolutely no confidence that this problem will be resolved to my satisfaction. Hi Derek, thank you for taking the time to leave a review! This is not an honest company. License No. Can someone please contact me to speak about this? I closed on November 21st even with some of the things still missing. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. Enjoy reading our tips and recommendations. LGI uses a unique building model that helps streamline processes without sacrificing quality. It's like it was just quickly put in just to suffice us. He never even apologized for giving me false information. I never had any bad remark in my rental history. But I love the home. So he was very open about it. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Granite counters, stainless appliances. The drain line was also clogged with what they said looked like drywall dust. LGI Homes Maryland, LLC. No one has reached out or assisted with trying to resolve this issue. The actual structure of townhouse is fine. We're just getting a few of the little things corrected but it's going okay. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. If you are buying in California, you get solar included! Thank you. Thank you! LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. Desired outcome: All the things that you need are here. That was another thing that Tommy did. I believe it is a faulty breaker and needs replaced. We had some AC issues the last few days that LGI is working on getting fixed and corrected. Congratulations on your new home and thank you for choosing LGI Homes. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. Loved LGI homes. But everybody else has been great, like Philip and Christian. LGI homes are pretty basic, but they come with some great upgrades. I needed the money from my sale to pay the builder. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. As time went on. I came over here and I liked the community. BC721730. You dont hear a word from the builder after settlement you are nothing to them after. Please reply back. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. It's my boys bedroom. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. My drive way as well as garage has some cracks. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Do not buy from LGI! . In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. It goes from one side of the wall to the other side. Fix crack and mend exterior walls. The big problem is the fence. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Is this your company? Very cheap doors and windows. Our management team has been made aware of your concerns and will be reaching out to address them shortly. We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. Stainless steel side-by-side refrigerator. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. This was my fourth and easiest home buying experience hands down. Then there was no phone call and he didn't show up. Desired outcome: I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. Find out how we combat fake reviews. Oh, and I bought this property through RWN (Real Wealth Network). Total Score Quality Trustworthiness Value Responsiveness We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. Congratulations on becoming a homeowner! There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. They said, "It's a hard close date. Were just happy we did because of the turnout of how everything ended up. They were apprised of my situation. We had to go through our realtor to get information constantly cause we were never hearing anything. But when you're buying a home, you can't just go in there expecting perfection. My estimated closing date was changed THREE times. They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. Nothing on our website should be construed as legal, accounting or tax advice. Thank you. Was not thrilled with LGI, however Liz in the office in Linda ca was great! What can I do? And the advice the representative gave was, Just don't move. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. And we didn't even know that this house was supposed to be closed. There was a big communication gap. And he said, Okay. Its location on this page may change next time you visit. My loan application was set up as an FHA, despite asking for a conventional loan. My sister is a lawyer she can get us started. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. I like that the home has a separate office 'cause I work from home. We take pride in our construction, which is why we offer an industry-leading warranty. Wow, good information. Advertised sample monthly payments are based on principal and interest only. And David, the rep, was right there. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. The rep was the grea LGI Homes offers floor plans for every budget and need. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. Hi Josh, we are disappointed to hear your feedback. They want to have a meeting with me & the wife to discuss it. I said, Hey, I only have two days. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. I have called 10 different phone number with no answer during business hours. [protected] In the long run, it's been the best that it possibly could have and how it worked out. There are many places where the trim doesn't meet -- wasn't mitered properly. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. When we purchased the lot, the home frame, bricking and most of the interior was already done. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. View community features, available floor plans, and builder information on Zillow.com. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. To submit warranty requests, please CLICK HERE. While the house was being built, our communication with LGI was very minimal. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. MHBR No. There were still some things not done. No stress, no hassle, they take care of their customers. Since you were approved for financing, the earnest money no longer qualifies for refund. I'd recommend LGI to anyone looking for a new build house. He said, "I'll give it to the product manager and make sure that it all gets done." Casey Law, representing. Because after we put the security deposit down, the next week, all the house prices went up by 7,000. Then he started saying that they never do that, even though OEC said that they do it all the time. I will never recommend this company to anyone. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Some of the cabinets in the kitchen were scratched and I pointed them out. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. Save your time and buy a better quality home because LGI is not it! Today, the cabinet company came and put the missing crown molding on all the cabinets. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Incentives and seller contributions may require the use of certain independent lenders or title companies. It often helps with closing costs. Thank you. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. And there was no water boiler. I wanted to match it as close as I could get it for the bedroom. They want to have a meeting with me & the wife to discuss it. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. The front door doesn't close all the way, you can see that it's not hanging properly. Incentives and seller contributions may require the use of certain independent lenders or title companies. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". And my apartment went back to rent November 25th. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. Submit a complaint and get your issue resolved. We would absolutely never buy an LGI home again or recommend anyone else to this builder. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. They are not being very helpful. I am a first time homebuyer. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. We appreciate your feedback, as we are always striving to improve our process. I thought the cost was out of my range and he assured me that it wasn't. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. We fell in love with the size of the yard and we liked the house. I was told that the home feeds into this school. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. I was able to close within 30 days. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. Thank you. This company is horrible! Thanks for reading! I believe the way they were treated and spoke to, is the least LGI can do. I like the neighborhood and the house. 8770. I am always there for my clients. There was a hole in a line in the wall. LGI didn't let me down in either way. As you can see by the attached photo, it is only 62 in the house. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. LGI Homes will insist that you use their preferred lender - Loan Depot. Bedrooms are tiny but nice as a starter home. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Wheres the lawyer or attorney? LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Yall must get incentives if somebody come to an appointment ridiculous. Stars for the best that it possibly could have and how it worked out d addressed! Fast on the day off from work, so I kept sending messages! 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