If not Lazyboy, then what is a good brand? Not sure what the issues are supposed to be with them? I also tested out on of the pillow covers. I was told that they dont cover regular wear on the leather. While I continued to ask him to hear me out he was simply not interested in wasting his time. If you need comfortable things, go here and ask for Doug. Michael Dawson had so much patience with us! She was helpful but not pushy. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. She gave me the time I needed to make the choice that I wanted. The handle on the foot rest broke. I had purchased a "recycled leather" recliner in 2013. Can't wait to be lounging in our new Lazy Boy. We bought a lazy boy loveseat. No call. They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. This is one of the helpful article on top 10 recliner in 2018, you may read here. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. Obviously very knowledgeable. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. A new section of the sofa was ordered and shipped to my home. The salesman was awesome and she knew her product. Patty was the opposite of all of those. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. All they told me when they wanted to sell me the chair was it had a lifetime warranty.. He determined we need a new arm so he placed the order for it. 2. Have either of you had problems with your Lazyboy? Patty was extremely professional, warm and kind. Avoid. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. And only two years? The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). We moved and wanted a different color in our new house. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. Other furniture stores in Bakersfield have great quality for one half to one third of the price. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Once received I was to call for service. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. No where near the quality we have gotten in the past. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. Super big selection to chose from. Beyond that, I can't give much of a review as we hardly use that room. Very disappointed and frustrated with this purchase. Great service. He assured me that Michael would get credited with the sale. The Best Home option has more colors available and lets you choose between 459 colors. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. Do you remember the name of the style? We would not hesitate to purchase additional furniture from Patty and La-Z-Boy in the future. Therefore, it was obvious we did not get what we ordered! Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. In 2013 it was my time as an adult to make my first big furniture purchase. Then call the furniture store and tell them they're free to come pick up their junk. View on Amazon. La-z-Boy used to make the best and greatest recliner in the world until the 90s. Norwalk Furniture has recliners. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. So stay away from them - not worth the time. :-))) Each bird likes his own nest best. Eric Bray was 10 stars. Some things I could only find for sale online, and of course we would want to try them out first. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. Also purchased a 5 year leather protection warranty. So, which one is the best? I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. 50inch , seat size: 22*20. Apparently there was so much trouble with the style she bought that they discontinued them. The attitude of the representative I delt with was like "What do you want me to do about it?" Spent my money at a longtime local store instead. I am sensitive to bad sales experiences, they make me crazy. I would never refer anyone there. Store had a great collection, helpful, yet no pressure sales people. It's a soft, wonderful stylish leather, that looks great in our Family Room. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. I wouldn't hesitate to return when it's time for a remodel. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Patty is friendly, helpful, and not pushy. The chair is still functioning properly and was delivered at the bitter end of the delivery window. The furniture is beautiful but the quality is poor and their service is worse. I had purchased the recliner for $599. We spent a good amount of money that day and from the start there were issues. They definitely get 5 stars! We bought a reclining all leather couch & love seat LESS than 3 years ago. The first fixer (1 month wait) was a non-show. We are loyal customers of Lazy Boy. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. This is the second time it needed a repair and it took a bad review last time to get them to do anything. Think about it before you buy at this store. We purchased some furniture here in May. He used it until he passed away seven years ago. I think our favorite was Josh the technician. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. Oh by the way, the delivery guys from san jose were friendly. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. I would LOVE for them to give me back the money and get this piece of garbage out of my living room. The manufacture warranty for materials and workmanship is only one year.. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). Quick and easy purchase today. Very informative..and about Lane furniture too! Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. Within a week of delivery the right side of recliner became loose. I'm very happy with everyone that works here. It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. You can get the same mattress on Amazon for $200. We just sit on our couches in the evening for a few hours. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. Asked for service. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. Tim. We were very impressed with the service we got from Lisa and Rebecca. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Never again will we buy from this company. What a waste of $850. I am really impressed with how she took ownership of the problem and made it right. Can never go wrong with La-z-boy! I understand that there is a general slow-down of furniture orders due to the current supply chain issues. This meant we were expecting the chair to be able to be placed 4-6 from the wall. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient. When you sit in the chair you are automatically rocketed back, it will not stay up at all. I ordered some inserts and will post pics once I get them set up. Do not be fooled. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. It was noted at delivery and a technician came out and fixed it. This time it has thedecorative nails/tacks (yay!) Shop elsewhere, don't buy here! I now have to drive to the store to talk with a person. Our are really the colors which are best by using these sofas. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? 30% off is a scam to get you in the store. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights Have always owned la z boys. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Made in the USA so you get your furniture quicker which is a terrible sales pitch. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. We decided to upgrade and get new and I'm really looking forward to receiving it. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. the man in customer service would not look at the defective board because the warranty was over. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. This furniture is no good. I've noticed the seating area is so wide that guests look like they are reclining. We went home and thought about what we wanted to do. Funny, we've never had that problem the 20 yrs. Very helpful and triple checked measurements. The leather has peeled away from the fabric backing in all wear places. Calvin PowerRecline - Best For Nursing. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. Here is a link that might be useful: leathercraft recliners. For the price of the furniture, this is simply unacceptable. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." I have been trying to get my lazy boy rocker repaired for 9 months. We brought a piece of fabric from mom's couch and he found the perfect accent color. The BBB shows 32 complaints about this company for various reasons. Really mad at ourselves for not paying much less for a better quality couch and loveseat. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. We have two Lazyboy recliners. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. He was totally cool about it and no pressure. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. Havertys 7 months and counting, and still no sofa. Sure enough they did. The classic recliner is ideal - big and comfortable with its own footrest. Frank suggested another and worked perfectly. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. This is the short version. Have yet to reach a manager. Absolutely ridiculous. I went in and an older woman helped me. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. I have no kids and no animals just me and my husband. 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